About Aivo

Aivo is a global technology company focused on automating customer interactions. Through a Suite of Products designed to improve satisfaction rates, boost sales, and provide a quality user experience, it helps companies resolve inquiries in an omnichannel, natural way, available 24/7.

Product Suite:

1. Virtual Assistant: A conversational solution powered by artificial intelligence to achieve natural, open, unstructured, and automated interactions on digital channels, such as a website, mobile app, WhatsApp, Instagram, and Facebook Messenger. With this tool, you can add complements to the responses you provide to your customers to enrich their experience. You can also evaluate behavioral and satisfaction metrics to optimize your content based on real interactions.
2. Live: Allows you to incorporate the assistance of a human agent into your customer service model to resolve inquiries at any point during the conversation and across various channels, in real-time or asynchronously.
3. Engage: A no-code, easy-to-manage tool for automating large-scale messaging in WhatsApp Business and SMS campaigns. 
4. Studio: A low-code tool for designing integrations and connecting the Aivo platform to third-party applications.
5. Develop Integrations and resolve technical questions about available APIs and connections with Zendesk, Genesys, Salesforce, and Zapier.
6. Complement the conversational experience with our Add-ons:
   1. Video Conversational AI: Create and deploy your hyper-realistic avatar with Conversational AI.
   2. Voice: Automate conversations with customers on telephone channels.
   3. Help: Implement and manage your knowledge microsite with an intelligent search engine.

In each section of Aivo Help, you will find all the information you need to use each tool and enhance your communication with customers.

 Additionally, check out the links below for key access points:

1. Status page: Check the status of our services here.
2. Security and audit: Learn about the policy framework, current certifications, and infrastructure.
3. Aivo support center: Access the service portal where you can submit requests and report incidents.