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Configure hours and days of operation for Live

It's important to note that the days and hours during which agents will be available on Live are configured in Virtual Assistant, under the “Transfers” section. 

ℹ Keep in mind that for a conversation to be successfully transferred, you must first create the corresponding transfer. 

☝ To make this adjustment, you must have the necessary access and configuration permissions enabled.

In the tour below, we show you all the steps ⬇
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