In Voice, you can choose from different available voices to deliver a more natural, clear, and brand-aligned experience.
Voice availability may vary depending on the language and implementation settings.
To select the most suitable option, we recommend considering:
- Language and regional variant, to provide an experience closer to your audience.
- Tone and communication style, aligned with your brand personality and type of interaction.
- Clarity and naturalness, to facilitate understanding during the conversation.
- Type of service or use case, whether it’s support, inquiries, validations, or transactional processes.
- Consistency with brand identity, to maintain a cohesive experience across all touchpoints.
- Custom voices, as in certain scenarios it is possible to clone a voice from the platform and create an experience even more aligned with your brand.
Voice selection is carried out during the creation and configuration process of your Voice channel.