Voice channel enablement is not performed directly from the platform. To activate it, you must submit a support ticket or contact your Customer Success Manager (CSM), who will guide you through the process.
This step is key, as it ensures your account meets the necessary requirements and that the setup is properly aligned with your needs.
When submitting the request, you must include the name of the bot where you want to enable the channel or its Bot ID (you can check this with your CSM). This will allow the technical team to prepare the appropriate environment from the start.
Once the channel is enabled, our team will handle the configuration, where you can define aspects such as the voice your assistant will use, the communication tone, and the structure of the responses.