Voice is an add-on to the Aivo Suite, which allows you to automate conversations in the telephone channel.
The circuit is simple. Users call your organization's contact number and, when they agree to interact with the Voice Virtual Assistant, it responds as a human agent would, offering a seamless conversational experience. Aivo's conversational engine understands and resolves queries instantly, with the naturalness of a human conversation.
During the conversation, users can interrupt or change the topic whenever they prefer.
Virtual Voice Agent automatically handles incoming calls, acting as an intermediary between your phone system and your customer service team. Reduce waits and refer the conversation to an operator only when necessary. Additionally, it quickly responds to transactional queries by extracting variables or keywords (slot-filling), such as scheduling appointments or booking appointments, to understand the meaning and provide accurate answers.
Voice also streamlines processes with outbound calls, allowing you to launch proactive and personalized campaigns. With Answer Machine Detection, anticipate your customers' needs.
In the video below learn more about how it works 
Learn here how to create your Voice channel.