Ad blockers are plugins or add-ons that can be associated with different browsers (Firefox, Chrome, Safari, etc.), whose main purpose is to block advertisements. However, ad blockers have the ability to block any element within a website.
In the event that the bot is inserted through Tag Manager, these add-ons can also block and disable it, preventing users from seeing it and being able to resolve their queries through the tool.
- One option to avoid this problem is to add an add-on or solution on the website that is able to detect the presence of adblockers. If implemented, display a message suggesting the user to avoid the use of this browser extension, since it has a negative impact on the experience that the website offers, losing, for example, the possibility of having support from the virtual assistant because the conversation window cannot be opened.
- Another way to prevent this and guarantee a complete user experience is to insert the bot without the Tag Manager. Here we show you how to do it.
Important: the use of ad blockers is a user's decision, they are not mandatory and can be enabled and disabled at the user's discretion.