Sometimes, our technical team may request a screenshot of your browser console. This information allows us to analyze and collect evidence to find the cause of the error. To get to the browser console, each browser has a different procedure. Below you will see how to perform it in each browser: Google Chrome, Mozilla Firefox, Microsoft Edge and Safari.
Google Chrome
Keyboard shortcuts
Windows:
Ctrl+Shift+J: A site extension will open to your right and automatically display the "Console" tab.
Ctrl+Shift+I and click on the "Console" tab. (both F12 and Fn+12 will work the same way).
Mac:
Command+Option+J: A site extension will open to your right and automatically display the "Console" tab.
Command+Option+J: and click on the "Console" tab.
Via menu (Windows and Mac)
1st option
In the upper right corner, click the three dots.
A drop-down menu will appear, select "More tools", then "Developer tools".
A window will open on your right, select the "Console" option.
2nd option
Right click anywhere on the page you are on.
Select "Inspect". A window will open on your right, click on the "Console" tab. Mozilla Firefox
Keyboard shortcuts
Windows:
Ctrl+Shift+K: a page extension will open in the bottom half and automatically display the "Console" tab.
Ctrl+Shift+I and click on the "Console" tab. (both F12 and Fn+12 will work the same way).
Mac:
Command +Option+K: A page spread will open in the bottom half and automatically display the "Console" tab.
Command +Option+I: and click on the "Console" tab.
Via menu (Windows and Mac)
1st option
In the upper right corner, click on the horizontal lines.
A drop-down menu will appear, select "Web Developer", then "Web Console".
The page extension will open in the lower half of the browser of the desired tab.
2nd option
Right-click anywhere on the page you are on.
Select "Inspect Item" or press "Q". A site extension will open in the lower half of the browser, click on the "Console" tab. Microsoft Edge - Windows only
Keyboard shortcuts
Press F12 (or Fn+F12), then click on "Console" or Ctrl+Shift+2 to switch to the same tab.
Via menu
1st option
In the upper right corner, click on the three dots.
A drop-down menu will appear, select "More tools", then "developer tools".
A site extension will open to your right, select the "Console" option.
2nd option
Right click anywhere on the page you are on.
Select "Inspect element". An extension will open to your right, click on the "Console" tab. Safari
Keyboard shortcuts: Command+Option+C. The shortcut will work if you have the "Development" menu enabled.
If you do not have it enabled, follow the instructions below:
- In the upper right corner click on "Safari".
- A drop-down menu will open, click on "Preferences".
- A pop up will open. Click on "Advanced".
- Under the tab you will see the option to select "Show Developers menu" in the menu bar. Selecting the option closes the window. You can now use the keyboard shortcut if you wish.
- In addition, you will see in the menu bar the option "Development" between "Bookmarks" and "Window".
- In this menu you can click on "Show console error".