Here are some suggestions that might help if you encounter an error alert when uploading your audience file in Engage's One Time Campaigns.- File Format: The audience file must be uploaded in .CSV format and saved with UTF-8 encoding. You can download a sample file on the platform with the correct configuration during the campaign creation process. This format can also be opened in a text editor.
- Excel Formatting Issues: If you create your CSV file in Excel, be aware that errors can occur because Excel may convert numbers to scientific notation and dates to numbers. Here’s a link with steps to disable this conversion.
- Managing Your File: You can manage your audience file in a text editor like Notepad and then save it in CSV format. This action avoids configuration errors when converting from Excel to CSV. Alternatively, you can configure your audience file in a Google Sheet and download it as a CSV file.
- File Size Considerations: Engage does not limit the number of lines processed in the CSV files where you upload your audience. However, if your file is too large, it may cause a crash or error if the device you are using does not have enough capacity to handle it.
- Correct Number Formatting: Ensure the numbers you intend to send your campaign to are correctly formatted.
In the tour below, you'll see how an error is displayed on the platform.