Please note that this module does not include transfers made through the Integration complement. To analyze those, go to the Integrations module and apply filters such as the triggering intention name, tag, or flow name.Analyze the Transfers module
Within the Analytics section, you’ll find the Transfers module, which provides a detailed view of the behavior of sessions that were transferred from the Virtual Assistant to a human agent via the Transfer complement, according to the transfer rules configured for each channel.
Please note that this module does not include transfers made through the Integration complement. To analyze those, go to the Integrations module and apply filters such as the triggering intention name, tag, or flow name.
Please note that this module does not include transfers made through the Integration complement. To analyze those, go to the Integrations module and apply filters such as the triggering intention name, tag, or flow name.