For example, if you have multiple customer service channels, you can provide specific content for each one and select which response the user sees based on the channel they use.
Alternatively, you can configure various responses for the same question and allow the bot to deliver them randomly. This approach is useful for questions relating to personality, such as greetings, where you may wish to present different forms.
Additionally, you can apply conditions by topic to direct content according to your business's and customer service model's needs. Examples of this include differentiating responses according to country of origin, customer status, customer type, whether the user is a student or teacher, and the contracted plan. To implement these, submit a Service request so that it appears available in your list of conditions, and you can select it in the answers you configure.
If you do not assign any conditions, the same response will be shown to all users.
Read on to learn how to condition content in asynchronous channels.
Below, you will find information on how to select each alternative. You can view the guide and listen to it, or pause the voiceover using the button located in the upper right corner of the tour to view only the steps.