You will have filters that will help you analyze performance by date and agent, including the ability to access conversations that had video calls from this same section, and to display the information on screen or download it in both presentation and spreadsheet format.
Please note that to use this add-on during a conversation with a customer, you must:1. Enable it in Settings, Add-ons, Video Call tab. On the same screen you can activate the saving of recordings of each video call made, add custom backgrounds for your agents to use during video calls, and configure the warning message that will be displayed to the customer before starting the video call.
2. And from the Users section in Configuration Permissions, you will give access to each agent access to the option to start video calls during conversations with customers.
See the complete section below.