Through this alternative, you can receive information from your customers and also provide them with answers to their queries with specific data.To implement them, you must add the Forms complement and choose the type you need
Data form or Email form.
Key facts:a. Forms are the old Self-service Integrations.
b. If you have already created and configured the previously called Self-Service Integrations in your responses, these will automatically become the current Forms, maintaining the usual operation, and without any impact due to this change.
c. The only difference is that you will find them in the drop-down list of the new icon, incorporated for the Form complement, and no longer in the Integrations list.
d. Also, you will now be able to directly edit, from the platform, the JSON configuration, which contains the fields of your forms.
Below you will find the steps to incorporate them into your virtual assistant: