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How to use the Cobrowsing complement

The Cobrowsing complement is used to take the user to a section or another web page where they will find the specific information they are looking for, behind the conversation window, without leaving it.

⚠ For the chat window to follow the URL, it is essential that the installation script where the virtual assistant is located is also incorporated into the page where we will redirect our user.

✅ This complement is native to the Web channel; however, you can add it to other channels, considering that each one will display it according to its own characteristics. For example, on Facebook Messenger, WhatsApp, and Instagram, the link will be displayed so that the user can access it as an external page.

⬇ See all the steps below:
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