When you log in, you will see two sections:
> Users: allows you to create, edit, and delete users.
> Roles: allows you to create, edit, and delete roles.
Definitions✓ Users: people with access to the platform.
✓ Role: a set of named permissions that determines which sections of the platform a user can access.
✓ Permission: full access to a specific section of the platform.
Key data• To manage this section, you must be an Administrator or have been assigned navigation permission in the User and Role Access Control section.
• The email address entered when creating a user in Engage must be previously registered on the Virtual Assistant platform and have logged in at least once on that platform.
Read the following article for more information 
Scope of roles and permissions in Engage.
Learn about the section in the tour below. You can follow the guide in visual and audio format, or pause the voice-over when you need to, using the button located in the upper right corner of the tour.