Steps to incorporate AI conversational video into your virtual assistant

1. Select the Avatar, Voice and Background Plan for your channel.
2. Make a request in the Aivo Support Center, with the information listed below:
   • Avatar (name of the avatar selected through the synthesia platform);
   • The voice;
   • Background (only static image in .JPG);
   • FAQ's (frequently asked questions that will be in your channel);
   • Welcome and farewell greetings;
   • Text that will be available in the text box, e.g. "Write your message here".;
   • Header: bot name that will appear at the top of the window;
   • Position and type of CTA;
   • The color code of the channels;
   • Whether there is a satisfaction survey and what type of survey will be activated (CSAT, Stars, NPS and Binary).

 Once the information is submitted, our team will begin the process of creating the conversational AI video channel.

 Please note that any modifications you need to make to this channel must also be requested through a ticket at the Aivo support center.