The AI Conversational Video channel allows users to interact with a hyper-realistic avatar powered by artificial intelligence, offering an enhanced service experience through natural conversations with a virtual human figure, who will provide answers in voice format.
Using this technology, you can create personalized avatars to interact with your customers, using the image of celebrities, models, members of your team or other options, allowing you to establish close and empathetic interactions, and boosting a greater identification with your brand by putting a face and a voice to the automated communication.
Conversational Video AI enables each industry to use avatars for different purposes, such as balance inquiries, lead capture, automatic referral of cases to CRM, refund management or personalized answers about available classes, dates and exams, adapting to the specific needs of the industry.
Key data if you implement it:
- You must use the MyAivo platform, as the channel and the content used for the avatar's responses are configured from there.
- Available only on the Web desktop channel.
- The avatar can interact in the 6 languages available in our engine: Spanish, English, Portuguese, German, Italian and French.
- The user will interact with the avatar in text format and receive the response in voice format.
Learn here the steps to create your Avatar and what practices you should take into account.
See how it works in the video below.