If you want to complement the attention you provide to your customers through your Virtual Assistant with your team of human agents, you can create an instance in our Live platform, integrating both models.
To do this you must create a ticket of type request in the Aivo Support section, sending the following complete fields:
Bot Name:
Country:
Time zone:
Number of users (with their respective mails):
Only users with "supervisor" or "administrator" role will be enabled, then that same user will be in charge of adding the respective agents.
If you need to configure breaks, indicate which ones: name (e.g. lunch, call, break).
Remember that once the Live instance has been created, you must create a MyAivo platform:
The Live referral.
The hours of operation.
The referral rules: define the number of evasions, equal answers or negative feedback prior to the referral.
Important: you must create in Live the agent users and the service groups. All agents within Live must have a group assigned to them in order to be able to attend sessions and for the referral to be effective.