First, we recommend reviewing the FAQs about the implementation of different channels in Engage.
You should also know that you can choose whether your messages are one-time or recurring.
One-time campaigns let you send personalized messages to a specific audience in a single delivery.
On the other hand, with Recurrent campaigns, you can send automated proactive notifications that remain active continuously for triggered events. For example, if a customer is about to run out of credit on their cell phone, or if they abandon their shopping cart on an e-commerce site.
Key facts:
The platform allows you to:• Upload and manage multimedia files.
• See the list of users who have unsubscribed from WhatsApp or SMS so they don't receive your communications.
• Verify the quality of your WhatsApp number and the status of your SMS channel.
If you implement WhatsApp and use the Engage and Live platforms, from Live, you will be able to:• Proactively start conversations with your customers, reaching global audiences.
• Continue conversations.
Important: In Engage, phone numbers are linked to instances, and each instance is tied to a unique waba_id. This means that if you have two numbers within the same waba_id, both must be in the same Engage instance. For SMS campaigns, you can enable users to reply to your messages, whether in One-time or Recurrent campaigns.
To start using “Engage,” click on each button below, where you will find all the necessary information according to the channel you choose.