Unlike One-time campaigns, they are not sent to a manually uploaded audience. Instead, the campaign is triggered automatically when a specific event occurs. For example, when a customer is about to run out of credit on their mobile phone.
Before setting up your first recurring campaign, make sure you:- Have the SMS channel active in Engage, requested through a service request in the Support Center.
- Have message templates previously created for this channel.
Once these requirements are met, the process consists of two main actions:- Create the campaign.
- Activate the sending.
Enable the inbound messages feature:You can activate the "Enable inbound messages" option for cases where you need users to reply, such as appointment confirmations or payment reminders.
To take advantage of this feature, you must have a service that can receive and process user responses. You can use our Studio platform or your own service.
Important note: In the LATAM region, the availability of operators and countries that allow interaction (meaning users can reply to SMS) is limited. To confirm if it is enabled in your country, check with your CSM or contact our Support team through the Support Center.If you decide to use this feature, the steps to follow are:
1. Set up your service (you will need one for each campaign created), making sure you handle all the expected user replies.
2. Create the campaign:
a. Turn on the “Enable inbound messages” switch.
b. Add your service endpoint in the Endpoint input.
c. Select your preferred authentication method and enter the required credentials/data.
d. Click “Create” to create the campaign.
3. Activate sending.
Refer to these articles for additional support in the process:
1. Learn how to create a ticket in Aivo Support Center.
2. Create message templates from Engage for the SMS channel.
3. Basic Considerations for Flow Development in the Studio.
See the full process in this video 