You can define up to 5 intentions to be set in the FAQ menu and you will configure them on the Meta site, not on the My Aivo platform.
The steps are shown below, but you'll find information on the Meta at this link.
1. To set them up, log in to your Facebook page. In the page administrator, click on the message inbox.
2. Then in Automation.
3. Scroll down to the FAQ option.
4. Click on Add another question.
5. You can upload the Faqs you need to save to your list;
6. However, within the window, you can only add up to 5 intentions from your knowledge base.
From the page manager, click on the message inbox.