1. Create the integration
2. Create or have the flow created
3. Set up the message routing.
The tour at the end of the article shows you the complete process.
Important: Since we are not part of the Genesys technical support team, our assistance is limited to aspects that directly involve our platform:✓ Creating the integration at the points relevant to our platform.
✓ Configuring conversation routing from the Virtual Assistant.
✓ Implementing pre-forms in the Virtual Assistant, if applicable, before the routing.
You should contact the official Genesys support team for any other technical questions or internal information related to Genesys.