Key Data:✓ You can add more than one response per intention, and if you have different service channels, you can choose which one each answer will be displayed on.
✓ The display of rich-formatted text will depend on the channel where it is implemented. For example, WhatsApp will not display underlined or strikethrough text.
✓ If you include emojis, be sure to check this list of all the emojis supported by the platform.
✓ If you want the Virtual Assistant's response on the web channel to be displayed in separate bubbles, you must insert a line break between each block of text. This does not affect the statistics in the Analytics section, as it is counted as a single interaction.
✓ On WhatsApp, you can also specify that messages be sent in individual dialog boxes.
Below, we show you the steps to configure the responses. You can view the guide and listen to it, or pause the voiceover using the button located in the upper right corner of the tour.