Get started with Live: Training for Agents

Welcome to Live! Start your experience as an Agent with this series of videos and articles designed to support and strengthen your learning process.

We’ll guide you through basic topics such as access and platform navigation, all the way to managing incoming conversations, sending proactive WhatsApp messages, and using tools like Video Calls and Co-browsing to enhance your support experience in Live.

Key Information:

Since each video tutorial builds on concepts introduced in previous ones, we recommend watching them in the order shown below.
Each section includes related resources to reinforce the video content and complement your learning.
While you can move at your own pace, you’ll be able to see the estimated duration for both the full training and each individual video.
You can access our Help Center to find information about the entire product suite.
If you need to create tickets for requests, questions, or incidents, you can do so through the Support Center.

Videos: 4 Related resources: 7 Total duration: approximately 20 minutes
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