Get Started with Live: Training for Coordinators, Agent Supervisors, Supervisors, and Administrators

Welcome to Live! Start your experience as a Coordinator, Agent Supervisor, Supervisor, or Administrator with this series of videos and articles designed to support and strengthen your learning process.

You’ll be guided from basic processes, such as access and platform navigation, to more advanced topics, including creating users and groups, managing general settings, and analyzing key metrics to continuously improve your Live support model.

Key information:

Since each video tutorial builds on concepts introduced in the previous ones, we recommend watching them in the order shown below.
In each section, you’ll find related resources to reinforce the video content and complement your learning.
While you can move at your own pace, you’ll be able to see the estimated duration for both the full training and each video.
You can access our Help Center to find information about the entire product suite.
If you need to create tickets for requests, questions, or incidents, you can do so through the Support Center.

Videos: 11 Related resources: 16 Total duration: approximately 60 minutes
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