Node ASE Queue Management

This node allows you to search queues in the Appointment Scheduling Enterprise (ASE) platform and obtain the wait time for a client in each queue. In the Studio platform, you can use the ASE Queue Management node from the Engageware category.

In the video we’ll show you how to access it and the parameters to configure it:

Here you can download an example flow with the nodes from the Engageware category.

Below you will find the description of the fields you will use in the process, as shown in the video.

 Properties:

1. Credentials (required): these are the credentials for the Engageware Appointment Schedule Enterprise service. Multiple credentials can be stored, but only one can be active.
   
   In the configuration you will be asked for:

   • Instance URL: the environment URL.

   • Username: the API user (API credentials).

   • Password: the API user password.

2. Name (optional): this is the name of the node that will override the default value.
   
   
3. Action (required):these are the types of operations available.

   • Search: allows you to perform a search using a criterion defined by the following properties:

     • Activity External ID (optional): the activity identifier to search for configured queues. It is returned from the ASE Search Appointment Type node.

     • Campaign External ID (optional): the campaign identifier to search for configured queues. It is returned from the ASE Search Campaign node.

     • Location External ID (optional): the location identifier to search for configured queues. It is returned from the ASE Select Location node.

     • Program External ID (optional): the program identifier to search for configured queues. It is returned from the ASE Search Program node.

     • Resource External ID (optional): the resource identifier to search for configured queues. It is returned from the ASE Search Resource node.

   • Get Wait Time: allows you to obtain the estimated wait time for a specific queue.

     • Queue Id (required): the identifier of the queue. It is returned from the Search action.

Outputs:

1. msg.payload.metadata.EW_ASE_GetQueueByCriteriaResponse: returns the list of configured queues if successful. In case of error, the "error" property will be returned.

2. msg.payload.metadata.EW_ASE_GetQueueWaitTimeResponse: returns the queue information if successful. In case of error, the "error" property will be returned.