You’ll find the following settings:• Basic: In this section, you’ll define the basic and accessibility settings for the conversation window on your website.
• Advanced: using these options, you’ll add a unique touch by further customizing your virtual assistant’s chat window.
• Satisfaction: here you can set up a satisfaction survey that users will receive at the end of a conversation with your virtual assistant, allowing them to provide feedback.
• Form: this allows you to implement an initial form with the fields you need for your users to fill out.
• FAQs: Enables you to set up frequently asked questions that will appear in the add-ons section of your chat window.
• Derivation rules: Here you’ll specify in which cases the assistant will redirect your users to a team member for human assistance.
Key data: If you plan to use emojis during your channel setup, keep in mind:> The list of all emojis supported and recognized by the platform.
> How to add emojis to buttons.
Explore all the details below: