It’s important that this button stands out and functions as a CTA (Call to Action), being placed in a visible area of the page to ensure it doesn’t go unnoticed or get lost within the overall site design.
From the basic settings of your Web channel, you can access the section to manage your start button. There, you’ll have the ability to customize its style, differentiate it from the mobile version (if you have one implemented), and add complementary buttons to accompany it.
You can also include additional Start Buttons inside the chat window, expanding the interaction options available to your users.
In the tour below, you’ll see all the configuration details.