The technical requirements for using the Video Call functionality during a live session are outlined below:
Supported Operating Systems | Any operating system that supports the compatible browsers. |
Supported Browsers | Chrome, Edge, Safari, Mozilla (latest versions). |
Supported Cameras and Microphones | Any device compatible with the browser. |
Required Permissions | Pop-up notifications: Must be enabled in both the browser and operating system for the client and the agent. |
Microphone and camera: Must be enabled in the browser. | |
Codecs | Compatible browsers include the necessary codecs by default. Note: A codec is a specification that allows encoding and decoding information, such as video or audio. Its purpose is to reduce the size of digital files without significantly compromising quality. |
Resolution | User: 320x180 |
Agent: 457x300 | |
Encryption and Security | Real-time transmissions: 1. Video and audio encrypted using AES-256 bits. 2. TLS (Transport Layer Security) protocol for added protection between devices and servers. |
Video Recording (if enabled): 1. Stored in the Amazon S3 instance of Engageware. 2. Default server-side encryption with SSE-S3 keys managed by Amazon. | |
Additional Considerations | If the organization restricts outgoing connections, connections to Zoom servers must be enabled. Check the firewall rules on Zoom's website. |