Release Date 11/14/2023
Find below the description for each active release in the month and the link directing to the articles within our Help Center;
Agentbot
Section/s: Knowledge, Training and Analytics
The new section is added to Knowledge, Autogenerated, within AgentBot, where you can enter a URL and obtain information from the links associated with this website automatically.
This way you will have an additional knowledge base generated by Gen AI, which you can enable when needed.
The answers that come from the content of your URLs enabled with Gen AI, you will view them in the Autogenerated Training section, and can then incorporate them into your Personalized Knowledge, which is what you usually use to create the answers you give to your users.
In turn, the chat history will indicate what content was obtained from Gen IA and in the new Autogenerated Analytics space you will see the related metrics.
Articles
- Knowledge Autogenerate
- Analytics of your autogenerated content
- Training of autogenerated content by Generative AI
- Get to know the Chat module
Engage
Section/s: Campaigns, Templates, Analytics
There is an alternative for sending messages via the SMS channel through the Engage platform. You can create your message sheets, generate one-time and recurrent campaigns from this new channel.
Articles
- Start using Engage
- FAQs about implementing different channels in Engage
- Create message templates from Engage for the SMS channel
- One Time messaging campaigns in the SMS channel
- Start your Recurrent campaigns in SMS channel
Studio