● Multimodal Communication: Voice uses the multimodal type of communication, integrating voice, gestures and other senses for natural interaction.
● Prioritize the flow of the conversation: we suggest defining the flow of the conversation to avoid awkward interactions and keep the human-machine interaction.
● Adapt responses for voice format: please note that certain elements of chat responses may not be compatible with voice format.
● Content upload to AgentBot: content for responses is uploaded to the AgentBot platform, just like your other conversational channels.
● Character limit: responses must be a maximum of 1500 characters to ensure Voice can reproduce the information correctly.
● Conversation storage: Voice saves conversation information, including sensitive data, but for now you won't be able to tell them apart.