Release Date 05/11/2024
| Release Date | 2023 | 2024 | |||||||||||
| Month/Mes/mês | 11 | 12 | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 |
| Virtual Assistant | ✓ | - | - | ✓ | - | ✓ | - | - | ✓ | ✓ | ✓ | ✓ | - |
Live | - | - | ✓ | ✓ | - | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Engage | ✓ | - | ✓ | ✓ | - | - | - | - | - | ✓ | ✓ | ✓ | - |
| Studio | ✓ | ✓ | ✓ | ✓ | - | ✓ | ✓ | - | ✓ | ✓ | - | ✓ | ✓ |
| Integrations | - | - | ✓ | ✓ | - | - | - | - | - | - | - | - | - |
| Help | - | - | - | - | - | - | - | - | - | - | - | - | - |
| Voice | - | - | - | - | - | ✓ | - | - | - | - | - | - | - |
| Conversational Video | - | - | - | - | - | - | - | - | - | - | - | - | - |
Find below the description for each active release of the month and the link directing to the articles within our Help Center:
Section/s:
✓ Send message: The feature now allows users with the roles of Agent, Dashboard Agent, Agent Supervisor, and Coordinator to proactively send predefined messages to customers who have previously contacted via WhatsApp.
✓Group>Chat Routing: With the Automatic Assignments function, the option of automatically assigning new conversations to agents with fewer conversations in progress, or with fewer active conversations during the day, is enabled.
✓Group>Chat Routing: You can activate Pop-up Notifications so that the agent receives them, every time a new conversation is assigned to them to attend, and they can accept or reject it.
Articles:
✓In our Changelog Studio Public document, you can see all the technical changes to take into account on this platform.
Section/s:
✓Nodes: The PDF Parse Node was created, which allows you to extract text from a PDF file. The resulting content is available only for internal integration. This means that the extracted information is not directly displayed in the conversation with the user but is used in the back end to process and handle the information in the PDF according to the integration needs.
Articles: