Release Date 13/08/2024
| Release Date | 2023 | 2024 | ||||||||
| Month/Mes/mês | 11 | 12 | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 |
| Virtual Assistant | ✓ | - | - | ✓ | - | ✓ | - | - | ✓ | ✓ |
Live | - | - | ✓ | ✓ | - | ✓ | ✓ | ✓ | ✓ | ✓ |
| Engage | ✓ | - | ✓ | ✓ | - | - | - | - | - | ✓ |
| Studio | ✓ | ✓ | ✓ | ✓ | - | ✓ | ✓ | - | ✓ | ✓ |
| Integrations | - | ✓ | ✓ | - | - | - | - | - | - | - |
| Help | - | - | - | - | - | - | - | - | - | - |
| Voice | - | - | - | - | - | ✓ | - | - | - | - |
| Conversational Video | - | - | - | - | - | - | - | - | - | - |
Find below the description of each active release for the month, along with the link directing to the articles within our Help Center.
Section(s): Knowledge > Complements
✓ Form Complement: The ability to implement and manage the form format as a complement in your responses is now available.
✓ Integrations Complement: If you have access to the Studio platform and use the integrations complement within a response, you can edit the integration development if it was created in that tool.
✓ WhatsApp Stickers: The option to include stickers in responses on the WhatsApp channel has been added, using Studio and the integrations complement.
Articles:
- Add the Form complement to your responses
- Configure the integrations complement in an intention
- Upload WhatsApp stickers
Section(s): Reports > Monitor
✓ From the Monitor section, you can see how long an agent has been in a specific status.
Articles:
Section(s): Campaigns > One Time
✓ In the analysis space of your One Time campaigns, it records which user submitted.
Articles:
✓ In our Changelog Studio Public document, you can see all the technical changes to consider about this platform.
✓ Features: When importing a node or flow, you can see if the node already exists in your instance, warning you that you might be about to duplicate it. The node in question will be highlighted, and you’ll be offered different options to proceed.
✓ Flow errors: If a node within a flow has any errors in the configured parameters, you’ll identify them both in the visual canvas and in the node configuration tab included in the informative sidebar, where the fields with errors will be highlighted for you to adjust.
✓ Node improvements: The MySQL, ASE Appointment, Cache, Step in, and Step Close nodes have also received some improvements. Learn more in the links below.
Articles: