I. October 2024

Release Date10/31/2024

Find below the description for each active release of the month and the link directing to the articles within our Help Center:

Virtual Assistant 

 Section(s):

✓ Knowledge > Autogenerated: New links and PDF files can be added to autogenerated knowledge without having to delete previous ones, with the option to restart the search from scratch if desired.

✓ Knowledge > Insert image: It was made possible to customize the order of the images in the content of the answers in three different ways for your Web, WhatsApp, and Facebook channels: Image before the text - Image after the text - Interleaving of images and text.

✓ Additional improvements: 

1. A text box expander was added to responses and articles to facilitate editing. 
2. A search engine was incorporated into the list of self-service forms and integrations add-ons, using the name. 
3. The icon that provides the option to nest intents was modified to offer greater clarity of the function.
4. It is now possible that during a transferred conversation, users can attach the same types of files in the virtual assistant chat as those that the advisor can send in Live. 

Articles:

1. Best practices for managing your Generative AI content 
2. Enable Generative AI auto-generated knowledge 
3. Incorporate the content of PDF files into auto-generated knowledge with Gen AI
4. Find out how to create, edit or delete answers from My Aivo
5. Add the Form complement to your responses 
6. Configure the Integrations complement in an intention 
7. Find out here what nested intentions are and how they work
8. Files you can attach while chatting in Live
9. Add images to your responses

Live

Section(s):

✓ Tags: The limit of selectable tags to categorize a conversation has been increased from 3 to 5. 

Articles:

1. Tag conversations on the Live platform

Engage

 Section/s:

✓ Campaigns: The option to duplicate campaigns, both One-Time and Recurrent, has been added without having to reconfigure all the fields again.

✓ Templates: When creating templates for the SMS channel, you will see that a message counter has been included indicating the number of billable messages. 

Articles:

1. Create message templates from Engage for the SMS channel 
2. Understand how SMS Campaign pricing is calculated in Engage
3. Cloning One Time and Recurrent Campaigns

Studio

✓ In our Changelog Studio Public document, you can see all the technical changes to consider in this platform. 

Section(s):

✓ Nodes: We created the XML Node, which allows you to add XML files as a response in a conversation. This way, the user can view or download the document directly from the chat window, facilitating access to structured information in XML format.

Articles:

1. XML Node