Release Date 07/02/2024
| Release Date | 2023 | 2024 | |||||||
| Month/Mes/mês | 11 | 12 | 1 | 2 | 3 | 4 | 5 | 6 | 7 |
| Virtual Assistant | ✓ | - | - | ✓ | - | ✓ | - | - | ✓ |
Live | - | - | ✓ | ✓ | - | ✓ | ✓ | ✓ | ✓ |
| Engage | ✓ | - | ✓ | ✓ | - | - | - | - | - |
| Studio | ✓ | ✓ | ✓ | ✓ | - | ✓ | ✓ | - | ✓ |
| Integrations | - | ✓ | ✓ | - | - | - | - | - | - |
| Help | - | - | - | - | - | - | - | - | - |
| Voice | - | - | - | - | - | ✓ | - | - | - |
| Conversational Video | - | - | - | - | - | - | - | - | - |
Below, you can see the description of each active version of the month and the link to the articles in our Help Center.
Section/s: Settings > Channels
In the Settings > Channels section of the My Aivo platform you can create and configure your SMS channel.
Articles:
Section/s: Knowledge > Complements
A new feature has been added for sending messages that allows you to include an interactive button that redirects users to a specific URL with a single click, without displaying the full URL in the body of the message.
Articles:
Section(s): Settings >Tags /Chat Window >Tags /Reports >Tags
From Live, you can create and manage tags for your agents to classify attended conversations, and then analyze the resulting metrics for all tagged conversations.
Articles:
- Create and manage Tags for Live conversations
- Tag conversations on the Live platform
- Get to know the Live Tag Report
In our Changelog Studio Public document you can see all the technical changes to take into account on this platform.