Release Date: May 30, 2026
Below, we share a summary of each change, along with direct links to the explanatory articles in our Help Center:
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Virtual Assistant
Section(s): Knowledge & Settings✓ You can find all the information about the New Conversational Engine. Based on semantic understanding and designed to better understand your users, it simplifies the management of your Virtual Assistant.
You’ll find best practices for creating content in the new engine and answers to frequently asked questions.
✓ Voice dictation functionality has been added to the virtual assistant, exclusively for the Web channel, via a Service Request.
✓ Help includes a table that quickly summarizes the available elements and complements that can be configured on the Web and Facebook channels. It also includes a tour with visual examples of each, along with direct links to articles that explain how to configure them.
✓ The emoji library has been updated. From the related articles within Help, you can access a list of all emojis recognized and accepted by the platform, based on current compatibility.
Articles:- New Conversation Engine:
- Dictation function within the virtual assistant Dictation function within the virtual assistant.
- Visual examples of complements and elements of the text editor
- Emoji library update:
- Find out how to create, edit, or delete answers from Virtual Assistant.
- Add emojis to buttons.
- Implement the Text Complement.
- Configurable automated messages in the Virtual Assistant.
- Add the List complement to a response.
- Use the Buttons complement.
- Find out what evasive answers are and how to use them.
- Key data if I enable the Satisfaction Survey.
- Create and configure a WEB channel.
- Edit the messages in your chat window.
- Find out here what nested intentions are and how they work.
- Enable the start button on your web channel.
- Use the image carousel in your answers.
Live Section(s): Chat & Reports✓ Agents can view the message template that initiated a WhatsApp conversation, whether it was part of a campaign sent from Engage or a follow-up message.
✓ A new article has been added that consolidates information on all Live reports, helping users understand the scope of each one, their differences, and potential applications based on specific needs. It features comparison tables to facilitate analysis, use cases, and direct access to audiovisual materials that explain each report individually.
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Engage Section(s): Integrations > API > Engage API✓ The documentation for the Engage Public API has been added. This API provides programmatic access to engagement campaign data sent through WhatsApp channels. It also allows developers to integrate campaign data reporting, analytics, and export capabilities into their applications and business systems.
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In the following video, you'll see this month's news flash, a quick look at the improvements and updates to our platforms.