Release Date 01/16/2024
| Release Date | 2023 | 2024 | |
| Month/Mes/mês | 11 | 12 | 1 |
| Virtual Assistant | ✓ | - | - |
Live | - | - | ✓ |
| Engage | ✓ | - | ✓ |
| Studio | ✓ | ✓ | ✓ |
| Integrations | - | ✓ | ✓ |
| Help | - | - | - |
| Voice | - | - | - |
| Conversational Video | - | - | - |
Find below the description for each active release in the month and the link directing to the articles within our Help Center;
Live
Section/s: Chat, Settings, Users and Reports
The new Video Agent functionality has been added, through which agents can start video calls during a Chat conversation with customers who contact them through the Web channel on the Live platform. From the Users section you will enable your advisors to make video calls with clients, in Settings you will select the saving of the video calls that are made, you will also find within the Reports section the Video section, where it is possible to evaluate the indicators resulting from the video calls .
Articles
- Video Agent in Live platform
- Completely manage Live's user section
- Save video call recording on the Live platform
- Video call performance on the Live platform
Engage
Section/s: Templates
The number of buttons to be incorporated into the message templates that you send through WhatsApp campaigns has been expanded and the option to use dynamic URLs has been added to the buttons that lead to visiting a website.
Articles
Integrations
WhatsApp Channel
The alternative of developing and implementing conversation and action flows in the WhatsApp channel is added as a complement within your custom integrations, requesting it both in new developments and in adjustments.
Articles
Studio
In our Changelog document, you will be able to see all the technical changes to take into account for the Studio platform.