In the settings menu, you can enable recording saving for each video call performed. If you enable this option, the client will see a notice indicating that the video call is being recorded. In this section, you can also add backgrounds for advisors to use during video calls with clients. Currently, this feature is incompatible with Firefox and Safari browsers, so agents must use a different browser to access this functionality.
During the video call, both the advisor and the client or user can continue to chat via written chat, using all the facilities offered by this medium, including the Co-browsing functionality. The triggers for inactivity and the options to transfer the conversation, email it, or close the conversation, are only disabled until the video call ends.
Another important fact is that the advisor will be able to receive and attend to other chat conversations that arrive simultaneously in writing but not start more than one video call at a time, given that the quality of attention could affect the user experience. Also note that if the client disconnects, the video call will automatically close.
Finally, from Reports > Video Call, metrics and indicators for all video calls can be viewed.
In the video below, you can see the complete circuit
