B. February 2024

 Release Date 02/27/2024

Below, you can see the description of each active version of the month and the link to the articles in our Help Center:

Virtual Assistant

Section(s): Knowledge

Support of PDF files has been added in the Knowledge, Autogenerated section in AgentBot, where it is possible to incorporate PDF documents. This added functionality allows the text of these documents to be integrated into the content base used by your virtual assistant when responding to customer queries.

Articles:

1. PDF file support to incorporate auto-generated knowledge with Gen AI

Live

Section(s): Reports and Settings

A new functionality has been added to activate/deactivate triggers, allowing management of this feature by type (Inactive customer alert / Closed due to agent inactivity). This functionality is available on each channel through the Settings, Triggers section in Live. 

Now, users with Supervisor and Administrator profiles can transfer an active conversation from one agent to other agents and/or groups. This function is available in the Reports, Monitor section in Live. 

 Articles:

1. Learn what triggers are in Live
2. Transfer active conversations in Live

Engage

Section(s): Campaigns, One-time, and Recurring

The ability for customers to respond to messages sent via SMS have been activated. To activate this feature, configure a service endpoint and validation method, as well as ensuring that all expected responses are configured in your service. This feature is optional and available in  Campaigns, One-time, and Recurrents  in Engage.

 Articles:

1. One-Time message campaigns on the SMS channel
2. Start your recurring campaigns on the SMS channel
3. FAQs about implementing different channels in Engage

Integrations

Live API

This API connects Live to any platform using the available endpoints and the different responses consuming the webhooks.

Articles:

1. Query endpoints available in API Live
2. Responses received to Webhook from the Live API

Studio

Section/s: General, Nodes

New functionalities have been added to the Studio platform to make it more intuitive and easier to use. To access the new features, log back into the platform using your username and password. 

Additionally, the feature to hide sensitive data in Node Form has been added. This feature prevents sensitive data from being displayed during a conversation with a human agent and in the chat history of the AgentBot platform. 

1. Video: Updates Studio plataform
2. Articles: Node Form 
3. In addition, in our Aivo Studio Changelog Aivo Studio Publi you will be able to see all the technical changes that are reported on this platform.