Release Date 04/28/2025
| Release Date | 2025 | |||
| Month/Mes/mês | 1 | 2 | 3 | 4 |
| Virtual Assistant | ✓ | ✓ | ✓ | ✓ |
Live | ✓ | - | ✓ | ✓ |
| Engage | ✓ | - | - | - |
| Studio | - | - | - | - |
| Integrations | - | - | - | - |
| Help | - | - | - | - |
| Voice | - | - | - | - |
| Conversational Video | - | - | - | - |
Below you’ll find the details of this month’s active releases and links to the related Help Center articles for more information:
Section(s):
✓ Knowledge > Autogenerated
PDF file upload: From now on, all PDF files with content exceeding one million characters will be automatically split into separate documents, each with a maximum of 1M characters. This logic ensures that the full content of the original file is preserved, making both uploading and viewing easier.
Articles:
Section(s):
✓ Chat
User disconnection notification: A new notification has been added for Agents, triggered when a client loses internet connection or closes the browser. This helps prevent agents from prematurely closing conversations when users are only temporarily disconnected.
Articles: