Release Date 06/27/2025
| Release Date | 2025 | |||||
| Month/Mes/mês | 1 | 2 | 3 | 4 | 5 | 6 |
| Virtual Assistant | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
Live | ✓ | - | ✓ | ✓ | ✓ | ✓ |
| Engage | ✓ | - | - | - | ✓ | ✓ |
| Studio | - | - | - | - | ✓ | - |
| Integrations | - | - | - | - | - | - |
| Help | - | - | - | - | - | - |
| Voice | - | - | - | - | - | - |
| Conversational Video | - | - | - | - | - | - |
Below you will find the details of this month's active releases and links to articles in our Help Center for more information:
Section(s):
✓ Knowledge > Complements
- The Image Complement has been incorporated into Virtual Assistant, allowing you to add an image from the Complements panel. This image will appear alongside the other content configured in the main text area of the response.
✓ Settings > Channels / Web
- SDK Window Update: Options were added to the “Send a message to the bot” feature, such as sending it as if it came from the user, and “Close Webview” was also added.
Article(s):
Section(s):
✓ Settings > General
- New Pre-pause Status: Allows agents to indicate their intention to pause while still handling conversations (including transferred ones).
✓ Settings > Domains
- Added https://events-listener-pub.agentbot.net/ to the list of required domains for using Live.
✓ Settings > Messages
- You can now add em
jis within Automatic Messages!
✓ Reports > Dashboard
- New 30-minute Frequency Filter: Allows you to view activity data from the last 30 minutes.
- Tag Filter: Filters data based on the selected tag.
✓ Reports > Chats
- Tag Filter: Allows you to filter the conversation history by tag type.
- Summary Table Download: You can download either the filtered data or all visible values from the Conversation History table.
Article(s):
- Enable Pre-pause mode for Agents
- Required domains and subdomains for using Live
- Explore the automatic messages settings in Live
- Learn all about the Live Dashboard
- Data you can analyze in the Live Reports - Chats module
Section(s):
✓ Campaigns > One Time and Recurrent
- New automated process that ensures both WhatsApp and SMS Campaigns are sent only to eligible recipients, automatically filtering out unsubscribed or restricted contacts in the Opt-out List from the Audience section.
✓ Audience
- WhatsApp Opt-out for Contacts: In the Audience section, you will find a list of users who unsubscribed from WhatsApp to stop receiving messages from your campaigns on this channel. This information is available only if the integration with the Engage API is enabled.
✓ Templates > Preview
- You can now edit buttons in Carousel-type Templates directly from the “Preview” column in the Templates section.
Article(s):