E. May 2025

 Release Date 05/30/2025

Below you’ll find the details of this month’s active releases and links to the related Help Center articles for more information:

Virtual Assistant

 Section(s):

✓ Knowledge > Complements

1. Order Complements: This new feature lets you organize the complements in your responses by dragging them in the “Add-on Order” column. Text will always appear before any complement. Only the Web channel ensures the specified order. On WhatsApp, the order depends on content processing speed. 
2. The "Video" complement is now called "YouTube": It has been renamed to more accurately reflect its functionality, as it only supports videos from that platform.
3. New “Video (MP4)” complement: You can now include .mp4 files in responses for the Web and WhatsApp channels.
4. Improvements to the PDF complement: The content entered in the Title field is now used as the file name shown in the conversation. This applies to files uploaded from both URLs and local devices.
5. Interactive List: Now also available on the Web channel. It can be configured independently or alongside WhatsApp.
6. Automatic transition in image carousel: You can now define whether image navigation should be manual or have an automatic transition. This feature is available for the Web channel only.

✓ SDK Events: New options have been added under Send a message to the bot as if it were sent by the user.

Articles:

1. Learn about complements
2. Add a YouTube Video in Virtual Assistant
3. Attach a Video File to Your Responses
4. Add a PDF file to my answer
5. Add the List complement to my responses
6. Use the image carousel in your answers
7. Different actions to execute in SDK

Live

 Section(s):

✓ Settings > General /Complements

1. A new General section has been added to Live Settings. Only users with the Administrator role can define a default login status for users with the Agent role, improving login speed and overall efficiency.
2. The Applications menu in the Settings section has been removed, and its functionalities have been consolidated under Complements. With this update, to configure DocuSign document signing and proactive messaging via Engage, you'll need to go directly to the Complements section. These options are now located in the same place as the Cobrowsing and Video Call settings.

Articles: 

1. Allow Automatic Login with a Default Status
2. Possible roles in Live
3. Complements Section

Engage

 Section(s):

✓ Templates > Marketing / Authentication 

1. Carousel for WhatsApp: You can now create marketing templates with a carousel of up to 10 cards, each with a JPG or PNG image or an MP4/3GPP video as the header, and up to 1024 characters of text, emojis, or variables.
2. New interface for Authentication templates: While features and settings remain the same, the interface has been improved for a more user-friendly experience.

✓ Files: A new Files section is now available in the main menu. You can upload, store, and reuse multimedia content (images, videos, documents) with a storage limit of 1 GB. Each file generates a public URL that can be used directly in WhatsApp templates from Engage.

Articles: 

1. Create message templates from Engage for WhatsApp
   
2. Key facts for sending WhatsApp message Campaigns with multimedia files via Engage
3. Engage Templates Section
4. Discover what Authentication Templates are and how to create OTP Button Templates in WhatsApp
5. Assets Section: Upload and manage multimedia files from Engage

Studio

✓ In our Changelog Studio Public document, you can view all the latest technical changes for this platform.

✓ Nodes: 

1. Image Node: Sends an image as a response within an integration. Located in the Aivo Nodes category.
2. HTML Raster Node: Converts an HTML document into a Base64-encoded PNG image. Available under Function Nodes.

Articles:

1. Image Node
2. HTML Raster Node