Release Date 03/20/2025
| Release Date | 2025 | ||
| Month/Mes/mês | 1 | 2 | 3 |
| Virtual Assistant | ✓ | ✓ | ✓ |
| Live | ✓ | - | ✓ |
| Engage | ✓ | - | - |
| Studio | - | - | - |
| Integrations | - | - | - |
| Help | - | - | - |
| Voice | - | - | - |
| Conversational Video | - | - | - |
Below, you will find the details of the active releases, this month and the links to the articles in our Help Center for more information:
Section(s):
✓ Troubleshooting > Passwords
User lockout in Virtual Assistant: The user has 3 consecutive attempts to enter their password. If all attempts fail, the user will be locked out. They can unlock their account using the "Forgot your password?" option.
✓ Analytics > Integrations
HTTP IN Report: From the Analytics tool, under the Integrations menu, you can access information about flows using HTTP_IN. This report is only available to customers with at least one active HTTP_IN flow in Studio.
Articles:
Section(s):
✓ Settings > Complements > Video Call and Cobrowsing
Notification message and screen sharing permission: An option was added to display a notification message to the user before starting a video call or cobrowsing session.
Additionally, in the Video Call Settings section, it is now possible to enable screen sharing permission during the session, for both agents and users.
Articles: