K. December 2024

Release Date 30/12/2024

Below is an overview of this month’s active releases, along with links to related Help Center articles:

Virtual Assistant

Section/s:

✓ Satisfaction survey: Set how many times the satisfaction survey is sent via WhatsApp, Facebook, Instagram, and SMS before users can start new conversations. 

✓ Chat window: 

1. A distinction is made between the size of the header and the size of the logo within the header.
2. It is now possible to configure the Favicon and the title in the Virtual Assistant Embed.
3. Additionally, the implementation of the Virtual Assistant Script is now possible for clients who have their Web service with Liferay. 

✓ Training section: The contents of the explanatory tour of the Personalized Training section have been improved.

✓ Button complement: Improved visual arrangement of quick reply buttons within the conversation window.

Articles:

1. Key data if I enable the Satisfaction Survey
2. Chat Window Specifications
3. Learn the Virtual Assistant implementation process in Liferay
4. Configure Favicon and title in the Virtual Assistant Embed 
5. All about the Personalized Training section
6. Use the Buttons complement

Live

Section/s:

✓ Profile: Agents can no longer edit their profiles.

✓ Chat notifications: The notification received by the agent now includes the name of the group to which the conversation was transferred, enhancing management efficiency and simplifying prioritization.

✓ Settings > Complements > Video call: Agents can now upload custom backgrounds to use during video calls with customers.

Articles:

1. Possible roles in Live 
2. Chat notifications on the Live platform
3. Enabling Live Video Calls and Recording Storage

Studio

✓ In our Changelog Studio Public document, you can see all the technical changes to consider in this platform.

Section/s:

✓ Form with dynamic list: The explanation of the options available for implementing this format from Studio is expanded.

Articles:

1. Dynamic list form